RECORE™ PRODUCT WARRANTY POLICY
DET Diesel Emission Technologies, LLC (“DET”) offers a three year / 500,000 mile limited warranty for each Recore™ product purchased through an authorized Recore Center™. This limited warranty is granted pursuant to the terms and conditions of this Recore™ Product Warranty Policy (this “Warranty Policy”).
DET’s Recore™ products are guaranteed against defects in materials or workmanship under normal use, for a three year period from the date of installation or for 500,000 miles for the vehicle after the Recore™ product is installed, whichever occurs first (the “Warranty Period”), subject to the conditions in this Warranty Policy. Proof of purchase may be required showing the Recore™ product was purchased from, and installed by, an authorized Recore Center™. This warranty applies to the original purchaser of the Recore™ product. This warranty is not transferrable. The purchased Recore™ product must be registered by the Recore Center™ of purchase – with a log in of the serial number for the Recored unit with the Recore™ back office website. In addition, you must save your purchase receipt documentation to confirm proper purchase requirements in the event a warranty claim needs to be filed. DET does not warranty and is not responsible for any other devices or products made or sold by any other person or entity.
WHAT IS COVERED?
Upon a validly filed warranty claim, subject to other limitations contained in this Warranty Policy, and upon a determination by DET that the product failure is the result of a defect in materials or workmanship, DET agrees to cause the repair or replacement of the faulty product and to cause a re-installation of the Recore™ product, at no cost to the original buying customer. This warranty only covers the labor and parts to replace the Recore™ DOC/DPF which is eligible for a warranty claim under this Warranty Policy, up to a maximum cost of $250. The valid warranty claim must re-use a Recore™ unit. All warranty claims must be performed by an authorized Recore Center™.
HOW TO FILE A WARRANTY CLAIM
A warranty claim must be filed within the Warranty Period. The warranty claim must identify the original buying customer (name, address, phone number and email address), must identify the Recore Center™ where the purchase was made, must provide supporting evidence of the purchaser and must identify the claimed failure of operation. No warranty is given for claims filed after expiration of the Warranty Period. Warranty claims should be delivered in writing to: DET Diesel 2 Emission Technologies, LLC; Attn: Warranty Claims; 1122 W. Bethel Rd #400, Coppell, TX 75019. The defective product must then be returned to the Recore Center™ where the product was purchased, or any other authorized Recore Center™. All exchanges / warranted Recore™ units must be updated in the Recore™ back office website to ensure that payments are properly allocated for labor and parts, and the Recored product is properly identified.
LIMITATIONS ON WARRANTY
The DET guarantee under this Warranty Policy does not cover product damages that may have resulted from normal wear and tear. Improper DOC/DPF cleaning or testing will invalid the warranty, including, without limitation, the following prohibited actions: ultrasonic cleaning; use of cleaning agents / solutions / ionic cleaners; high temperature baking; pressure washing; and/or oxy-acetylene torch testing. In addition, if the Recore™ product has been misused, or if the Recore™ product has been used in combination with other products in a manner which affects its intended use, this limited warranty may be denied. Any modification of the Recore™ product by you will void this limited warranty.
For this limited warranty to apply, the product must have been properly installed and the vehicle in which the product has been installed must have been properly maintained. This limited warranty does not apply to physical damages caused to the DOC/DPF housing of the product, damages due to a gasket or clamp failure, damage due to improper maintenance of the vehicle pursuant to OEM requirements, any vehicle that has had OEM ECU modifications or programming to alter OEM specifications or the introduction of contaminants or outside substances into the product, including, without limitation, the following: engine oil; fuel oil; raw fuel; water/coolant; cetane booster or fuel booster additives; and/or bio-diesel. This warranty will also be voided upon operation of the vehicle above 6,000 ft. elevation. DET reserves the right to review and inspect the product for these issues and to reject a warranty claim upon any determined violation. This limited warranty does not cover lost or stolen items.
EXCEPT AS EXPRESSLY SET FORTH ABOVE, EACH DET RECORE™ PRODUCT IS PROVIDED SOLELY ON AN “AS IS” BASIS AND DET MAKES NO OTHER WARRANTIES OF ANY KIND.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DET SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY 3 IMPLIED WARRANTIES OF NON-INFRINGEMENT, QUIET ENJOYMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT, UNDER ANY CAUSE OF ACTION OF THEORY OF LIABILITY, SHALL DET, ITS DISTRIBUTORS, OR SUPPLIERS (INCLUDING, WITHOUT LIMITATION, THE RECORE CENTERS™) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OF ANY NATURE WHATSOEVER, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOST BUSINESS, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE DET PRODUCT OR ANY OTHER PRODUCT, INCLUDING, WITHOUT LIMITATION, DAMAGE TO THE VEHICLE IN WHICH THE RECORE™ PRODUCT IS INSTALLED, OTHER PROPERTY DAMAGE, LOSS OF VALUE OF THE DET PRODUCT, OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE DET PRODUCT, OR LOSS OF USE OF THE DET PRODUCT OR ANY THIRD PARTY PRODUCTS THAT ARE USED IN OR WITH THE DET PRODUCT, EVEN IF DET OR ANY OF ITS REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AS SPECIFIC CLARIFICATION, BUT NOT AS A LIMITATION OF OTHER LIMITATIONS ON LIABILITY, DET IS NOT RESPONSIBLE FOR ANY CONSEQUENTIAL LOSS OR DAMAGE THAT MAY ARISE FROM OR DUE TO FILTER FAILURE. NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR FOR ANY REASON WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ALL DAMAGES REFERENCED HEREIN AND ALL DIRECT OR GENERAL DAMAGES IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE), THE ENTIRE AGGREGATE LIABILITY OF DET AND ANY OF ITS DISTRIBUTORS AND/OR SUPPLIERS (INCLUDING, WITHOUT LIMITATION, THE LIABILITY OF ANY RECORE CENTER™) SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE DET PRODUCT GIVING RISE TO LIABILITY.
If under applicable law of any jurisdiction, the full exclusion of damages as set forth above is not enforceable, then the exclusion of damages shall apply to the fullest extent permitted within such jurisdiction. If DET cannot lawfully disclaim or exclude implied warranties under applicable law, then, to the fullest extent possible, any claims under such implied warranties shall expire on expiration of Warranty Period. No Recore Center™, DET reseller, agent, representative or employee is authorized to make any modification, extension, or addition to this Warranty Policy. Some products DET makes may no longer be in production, and there may be no exact replacement for an applicable product due to its age. In that event, if you have a proof of purchase, DET will offer you a product for a similar alternate device type, which will serve the same purpose as the product being replaced, of equal or greater value.